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What is the minimum order quantity (MOQ)?

MOQ varies depending on the product type and customization requirements. For standard products, MOQ is typically 10-50 units. For OEM/ODM services, we can discuss flexible terms based on your specific needs. Please contact us for detailed information.

What is your warranty policy?

Most of our products come with a standard 2-5 year warranty, with premium products offering up to 10 years. Warranty covers manufacturing defects and component failures. Please refer to individual product specifications for detailed warranty information.

Do you offer technical support?

Yes, we provide 24/7 technical support via email, phone, and WhatsApp. Our experienced team can assist with product selection, installation guidance, troubleshooting, and maintenance recommendations.

What are your shipping options?

We offer multiple shipping options including air freight, sea freight, and express delivery. Shipping costs and delivery times depend on destination, order size, and urgency. We can arrange door-to-door delivery with full tracking.

Do you provide customization services?

Yes, our OEM/ODM services allow for extensive customization including product design, private labeling, custom packaging, and bulk manufacturing. Contact us to discuss your specific requirements.

What payment methods do you accept?

We accept various payment methods including bank transfer, PayPal, credit cards, and other international payment platforms. For large orders, we can arrange flexible payment terms including deposits and installments.